Your Privacy And Security Online
We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the policy. In this policy, “personal information” means information about an identifiable individual.
Who We Are
Our website address is: https://www.smartwp.co.nz
Our contact details are:
23 Jellicoe Drive
Phone 07 282 0700
What Personal Data We Collect And Why We Collect It
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We will collect personal information such as name, email address, phone number and address if you provide it when submitting a contact form through our website.
When you visit our website we may collect more personal information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site, through Google Analytics.
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
- Premiumducts you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We will also store comments or reviews, if you choose to leave them.
Who On Our Team Has Access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
Credit card information is handled by Stripe a world leader in online credit card processing. When processing payments, some of your information will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.
How Do We Use The Personal Information?
We may use your personal information to process your transactions, to administer your account, to help us to develop our website to be more available and user friendly to our customers, and for any other use which you may authorise.
In addition, we may use your personal information to promote and market our products and services. It is your right at any stage to request us to stop sending promotional material to you.
How Long Is Your Personal Information Retained For?
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
- For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
- For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
- Retention periods in line with legal and regulatory requirements or guidance.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Google Analytics data will be deleted automatically after 26 months.
Will We Disclose Your Personal Information To Others?
We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, or sending mail and emails. They will have access to your personal information needed to perform these services, but we will not authorise them to use your personal information for other purposes.
We may also disclose your personal information where such disclosure is required by law.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How Can I Access My Personal Information?
You can contact us via email and we will supply you with a copy of your information within one month. You can request that we correct it or erase it. You can complain to the ICO if you believe we are mishandling your data.
We take security seriously, and have taken steps to ensure your personal information is secure.
What About Links To Other Websites
We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.
You can subscribe to promotional and marketing email communications from us. By subscribing to our email communications, or otherwise providing us with your email address, you consent to receiving emails which promote and market our products and services from us from time to time.
You can unsubscribe from our email communications at any time by clicking the “Unsubscribe” link in any promotional or marketing email received from us, or by emailing us an asking to be unsubscribed. Once you have unsubscribed from our email communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.
We use email open and click tracking including cookies, a single pixel image for tracking and link redirects for tracking clicks, for us to get a better understanding of which email communications are of most interest to you so we can provide you with a better experience by sending relevant and interesting email communications.
If you have any concerns or complaints regarding emails received from us, for example if you are receiving unwanted emails or are not the intended recipient, please call us on 07 282 0700 or email email@example.com.
We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. Your use of our website following any updates constitutes acceptance of this policy as amended. We recommend you regularly review the policy when you visit our website.